• The role of the key person and settling-in process

    We at Tiddlers Pre-school believe that children settle best when they have a key person to relate to, who knows them and their parents well, and who can meet their individual needs. Research shows that a key person approach benefits the child, the parent, the staff and the setting by providing secure relationships in which children thrive, parents have confidence, staff are committed and the pre-school is a happy and dedicated place to attend or work in.

    We want children to feel safe, stimulated and happy at Tiddlers and to feel comfortable and secure with the staff. We aim to make the setting a welcoming place where the children settle quickly and easily because consideration has been given to the individual needs and circumstances of the children and their families.

    The key person role is set out in the Safeguarding and Welfare requirements of the Early Years Foundation Stage. We assign a key person for each child. The procedures set out a model for developing a key person approach that promotes effective and positive relationships for children who are in settings.


    We allocate a key person when the child starts at Tiddlers. The key person is responsible for the induction of the family and for the settling in of the child into the setting. The key person is responsible for developmental records and for sharing information on a regular basis with the childs parents using Tapestry online Learning journal and parents consultations.


    Before a child starts at Tiddlers we have a settling in process. We offer shorter sessions where the parents can stay with their child to make them feel more comfortable. A key person will be assigned at this point to welcome both the child and parent into the setting and go through the ‘All about me’ forms with the parents. The key person works with the parents who jointly decide on the best way to help their child settle into Tiddlers.

  • Tapestry online learning journal policy

    At Tiddlers Pre-school we use an online system called Tapestry to record and store all observations and assessments relating to each child. This is a safe and secure system and one that enables parents and carers to access their child’s learning journey at any time. They can share it with their child, family and friends at home and also post any comments and photographs of their own, helping to create a fully holistic view of the child and strengthen the parent partnership.

    Safety and security

    Staff use tablets to take the photographs for observations which are to be uploaded to the journals. Each staff member has a secure login which is password and pin protected. The tablets are kept in a secure cupboard at pre-school and may only be taken home by staff members for specific reasons and with the express consent of management.  Staff will be allocated time at work to update journals and assess their key children’s next steps. Staff should have minimal need to work on journals at home but if they wish to do so they may access the Tapestry site using their own device. Staff are not permitted to download any photographs of the children onto their own devices.  If staff do work on Tapestry at home they should be aware of any other people around them and make sure they are not overlooked.  They must logout as soon as they have stopped working. If any member of staff suspects that their login details have been compromised in any way, they must inform the pre-school managers and new login details will be created. The Tapestry on-line Learning Journey system is hosted on secure dedicated servers based in the UK.   All data held on our Tapestry account is owned by Tiddlers; we are registered controllers of data with the Information Commissioner’s Office and are bound by the Data Protection Act. Photographs stored on the tablets are deleted on a regular basis by a member of staff.


    Parents logging in to the system can only access their own child’s Learning Journey. Parents may input new observations and photo’s, and add comments to existing observations.  They do not have the necessary permission to edit existing content.  Parents are asked to sign a consent form giving permission for their child’s image to appear in other children’s Learning Journeys, and to protect images of other children that may appear in any photos contained in their child’s Learning Journey.  If parents withhold this consent their child is only ever photographed alone and no shared observations are made including that child.

    When children leave

    When children move to another setting we will transfer the Tapestry account to the new setting, if they also use Tapestry.  If they do not, we will email a PDF to the setting.

    When a child leaves the setting to start school the parents can download a PDF copy of their child’s Learning Journey so they have a lasting record of their child’s time at pre-school.  The child’s information, and their Learning Journey will be permanently deleted from our Tapestry account so no data on that child will remain with us once they have left.

  • Safeguarding and child protection policy

    Tiddlers Pre-school will work with children, parents and the community to ensure the rights and safety of children and to give them the very best start in life.

    We ensure all staff are trained to understand our safeguarding policies and procedures and have completed the relevant training.

    The named DSL and Deputy DSL are fully trained and have passed the required training to be able to complete their job role competently and efficiently.

    We abide by Ofsted requirement in respect of references and Disclosure and barring service checks for staff and volunteers, to ensure that no disqualified person or unsuitable person works at the setting or has access to the children. All staff are signed onto the update service which allows us to check their eligibility regularly.

    We record information about staff qualifications, and the identity checks and vetting processes that have been completed including:

    • The Disclosure and Barring service reference number
    • The date the disclosure was obtained
    • Details of who obtained it

    All staff are paediatric first aid trained.

    Daily risk assessments are carried out to ensure that all doors are locked, fire exits are accessible, and the building is safe for use.

    Children entering and leaving the premises

    All children attending Tiddlers Pre-school will enter and leave the premises using the front door only. This is to ensure the safety of all the children and staff. The door is locked from the inside with only members of staff able to unlock/lock it.

    We operate a password system, for if somebody new is picking up a child from us. This password will have to be given to us in the morning, on that day, and relayed to us by the person collecting at the end of the day. This is to ensure the safety of the children and so that we do not have to call the parent for permission. No child will be permitted to leave with anybody unrecognisable to us without a correct password being exchanged.

    Full safeguarding policy available to view at the setting upon request.

  • Making a complaint

    Tiddlers Pre-School believes that children and parents are entitled to expect prompt and careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt attention to any concerns about the running of Tiddlers Preschool. We anticipate that most concerns will be resolved quickly, by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns. We aim to bring all concerns to a conclusion within 28 days.


    All settings are required to keep a written record of any complaints that reach stage two and above, and their outcome. This is to be made available to parents, as well as to Ofsted inspectors on request.

    Making a complaint

    Stage 1

    • Any parent who has a concern about an aspect of Tiddlers Pre-School’s provision talks to the Manager or Deputy Manager.
    • Most complaints should be resolved amicably and informally at this stage.

    Stage 2

    • If this does not have a satisfactory outcome, or if the problem recurs, the parent moves to this stage of the procedure by putting the concerns or complaint in writing to the Manager or Deputy Manager.
    • The setting stores written complaints from parents in the child’s personal file. However, if the complaint involves a detailed investigation it will be stored in the Safeguarding file.
    • When the investigation into the complaint is completed, the Manager/DSL meets with the parent to discuss the outcome.
    • Parents must be informed of the outcome of the investigation within 28 days of making the complaint.

    Once resolved it they are logged in the Complaint Investigation Record.

    Stage 3

    • If the parent is not satisfied with the outcome of the investigation, he or she requests a meeting with the Manager/owner. The parent may have someone present if they prefer and the leader should have the a witness to write notes of conversation.
    • An agreed written record of the discussion is made, as well as any decision or action to take as a result. All of the parties present at the meeting sign the record and receive a copy of it.
    • This signed record signifies that the procedure has concluded. When the complaint is resolved at this stage, the summative points are logged in the Complaint Investigation Record.

    Stage 4

    • If at the stage three meeting the parent and Tiddlers Pre-School cannot reach agreement, an external mediator is invited to help to settle the complaint. This person should be acceptable to both parties, listen to both sides and offer advice. He/she will review the action so far and suggest further ways in which it might be resolved.
    • The mediator keeps all conversations confidential. They can hold separate meetings with Tiddlers Pre-School and the parent. The mediator keeps an agreed written record of any meetings that are held and of any advice given.

    Stage 5

    • When the mediator has concluded their investigations a final meeting between the parent/Manager/DSL. The purpose of this meeting is to reach a decision on the action to be taken to deal with the complaint. The mediator’s advice is used to reach this conclusion. The mediator is present at the meeting until a decision is reached.
    • A record of this meeting, including the decision on the action to be taken, is made. Everyone present at the meeting signs the record and receives a copy of it. This signed record shows that the procedure has concluded.

    Safeguarding Children Board

    • Parents may approach Ofsted directly at any stage of this complaints procedure. In addition, where there seems to be a possible breach of the Tiddlers Pre-School ‘s registration requirements, it is essential to involve Ofsted as the registering and inspection body with a duty to ensure the Safeguarding and Welfare Requirements of the Early Years Foundation Stage are adhered to.
    • The number to call Ofsted with regard to a complaint is: 0300 123 1231
    • If a child appears to be at risk, Tiddlers Preschool follows the procedures of the Local Safeguarding Children Board.
    • In these cases, both the parent and setting are informed and the Manager/DSL works with Ofsted or the Local Safeguarding Children Board to ensure a proper investigation of the complaint, followed by appropriate action.


    • A record of complaints in relation to Tiddlers Preschool, or the children or the adults working in our setting, is kept including the date, the circumstances of the complaint and how the complaint was managed.
    • The outcome of all complaints is recorded in the Complaint Investigation Record, which is available for parents and Ofsted inspectors on request.